Payments & Payouts
How does the payment process work on aboutunies.com ?
When a customer makes a purchase on our platform, the payment is processed securely through Stripe. The full amount of the sale is first sent to our main account.
From there, the money is automatically and instantly split:
- The vendor’s share of the sale is held for them.
- Our share (commission and any processing fees) is set aside for us to manage the platform.
How does a vendor get paid for their sales?
We use an automatic payout system to make it easy for our vendors.
- After a customer pays for an order, the vendor receives a notification in their dashboard.
- The vendor must then manually fulfill the order (ship the product).
- After shipping, the vendor must update the order status to “Completed” in their dashboard. This is the crucial step that triggers the payout process.
- Once the order is marked “Completed,” the vendor’s money will be held for a security period of 2-7 days.
- After the holding period is over, the money is automatically transferred directly to the vendor’s bank account via Stripe.
Vendors do not need to submit a manual withdrawal request. The process is fully automated.
What happens if a customer requests a refund?
Refunds are handled automatically to ensure a fair process.
- If the vendor has not yet been paid, the refunded amount is simply deducted from their pending balance, and the customer is refunded. No money changes hands with the vendor.
- If the vendor has already been paid, we will still issue the refund to the customer. Dokan will then create a negative balance for the vendor. This balance will be automatically repaid from the vendor’s future sales.
For Sellers (Vendors)
- How do I start selling?
- Answer: Just go to the ‘My Account’ page, register as a ‘Vendor’, and you’ll get access to your personal dashboard to start listing items!
- What can I sell?
- Answer: You can sell textbooks, your own study notes, list available rooms or flats, and offer services like private tutoring. Please see our Terms & Conditions for a full list of what is and isn’t allowed.
- How much does it cost?
- Answer: It’s free to list items! We only take a small 5% commission from the sale price when an item is sold. This helps us run and maintain the website.
- How do I get paid?
- Answer: When you make a sale, the earnings are added to your vendor dashboard. Once your balance reaches our minimum threshold, you can request a withdrawal directly to your bank or PayPal account.
- How do I get a “Verified Student” badge ?
- The “Verified Student” status is a great way to build trust with buyers. It shows everyone that you are a current, legitimate student.
- To get verified, please send an email to [email protected] from your official university email address (e.g., the one ending in @ucy.ac.cy, @euc.ac.cy, etc.).
- Once we confirm your student status, we will create and apply your official “Verified Student” banner to your store page. This banner is controlled by the site administrators and helps ensure our community is safe and trusted.
- How can I sell my study notes as a downloadable PDF?
- From your Vendor Dashboard, click “Products” and then “Add New Product”.
- Fill in the title, price, description, and add a nice cover image for your notes.
- This is the most important step: In the product creation form, you must check both the “Virtual” box and the “Downloadable” box.
- After checking “Downloadable”, a new section will appear. Click “Add File” and upload your PDF.
- When another student buys your notes, they will automatically receive a secure link to download the file right after their payment is complete.
For Buyers
- How do I contact a seller?
- Answer: On each product page, there is a button or tab to ask the vendor a question directly.
- What if I have a problem with an order?
- Answer: We encourage you to first communicate with the seller to resolve the issue. If you cannot reach a solution, please contact us through our Contact page, and we will help mediate based on our Terms & Conditions.